Enquiry triage for a lettings agency
- The situation
- Portal and website enquiries arrive in a shared inbox and wait hours for a reply.
- What we'd build
n8n watches the inbox. Claude classifies each enquiry as a viewing request, a landlord question, maintenance or something else, and drafts a reply. A member of staff approves it with one click, and the CRM is updated.
- Tools
- Gmail, n8n, Claude, HubSpot
- What it's designed to change
- Faster first replies, and nothing lost in the inbox.